Service Recipient Rights & Responsibilities

Service Recipient Rights & Responsibilities

1. Your Rights as a Patient

• Right to receive safe and high-quality medical care at your home.
• Right to view the qualifications and licenses of service providers visiting you.
• Right to refuse the provided service or change the medical provider.
• Right to complete privacy and confidentiality of medical information.
• Right to receive adequate explanation of medical procedures before implementation.
• Right to file a complaint or suggestion regarding the service provided.
• Right to receive a clear and detailed invoice for services.

2. Your Responsibilities as a Patient

• Provide accurate and correct medical information to medical staff.
• Commit to scheduled visit appointments and notify us in advance of cancellations.
• Provide a safe and suitable environment for service delivery at home.
• Respect medical and nursing staff and not assault them in any way.
• Follow prescribed medical instructions to ensure treatment effectiveness.
• Pay due fees as agreed.

3. Complaints Procedure

If you have any complaint or observation, you can contact us via:

• Calling the unified number listed on our website.
• Sending an email to the customer service team.
• Using the contact form on the digital platform.

We commit to responding to all complaints within 72 hours of receipt.